Client Care Coordinator

35 hours/week | In-Person | Vaudreuil-Dorion, QC

When someone reaches out to our clinic, they are often taking a difficult first step.

We're looking for a warm, organized, and dependable Client Care Coordinator to help create a welcoming experience for every client who contacts our clinic. This role combines client service, administrative coordination, and day-to-day operational support in a growing private mental health practice.

If you enjoy helping people, thrive in a structured environment, and can balance compassion with strong organizational skills, we'd love to hear from you.

To Apply

Please send your CV and a brief introduction explaining why this position interests you to info@vsmhc.com

What You'll Do

As our Client Care Coordinator, you'll help ensure that clients, clinicians, and clinic operations run smoothly every day.

Your responsibilities will include:

Welcoming clients in person, by phone, and by email
Responding to inquiries in both French and English
Assisting prospective clients in understanding our services and booking appointments
Managing clinician schedules and appointment coordination
Processing new client registrations and maintaining client records
Following up with clients regarding appointments, forms, and documentation
Managing incoming referrals and directing inquiries appropriately
Processing client payments and administrative transactions
Maintaining the waiting area and ensuring a professional, welcoming clinic environment
Supporting day-to-day clinic operations
Working closely with clinicians to help ensure an exceptional client experience

We're Looking for Someone Who:

Is fluently bilingual (French and English), both spoken and written
Demonstrates excellent interpersonal and communication skills
Is organized, detail-oriented, and able to manage multiple priorities
Is comfortable working independently while contributing to a collaborative team environment
Maintains professionalism and confidentiality at all times
Is comfortable learning and using digital systems and office software
Has strong problem-solving skills and sound judgment
Is reliable, punctual, and takes pride in their work

Preferred Qualifications

The ideal candidate will have:

Experience in reception, administration, customer service, or client care
Experience working in a private healthcare, medical, paramedical, counselling, psychology, or allied health setting
Experience managing appointments, schedules, or client records
Familiarity with electronic scheduling or practice management systems
Post-secondary education in administration, office management, client services, or a related field (considered an asset)

What We Offer

A meaningful role that contributes directly to the wellbeing of our community
A supportive and collaborative work environment
Opportunity for growth and increased responsibilities
Ongoing learning and development within the mental health sector
Full-time, stable employment in a growing clinic

Compensation

Starting salary: $18/hour

Following a six-month probationary period, compensation will be reviewed based on performance, experience, and demonstrated responsibilities.

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